SALESFORCE CONSULTING

We bring together Salesforce and our custom development expertise to create solutions that effectively automate tasks related to marketing, sales, ecommerce, customer service, and data analysis.

Salesforce Implementation

SALESFORCE CONSULTING SERVICES IN YOUR BUSINESS CONTEXT

Iflexion takes up Salesforce consultancy projects of various scopes and solves the challenges of both SMEs and enterprises. We’ve been with Salesforce through its journey to become #1 CRM platform, and now can expertly help you unlock its capabilities. Today, we help companies make their first steps in business process automation, upgrade their Salesforce-based solutions, and reinforce their businesses with custom apps.

Salesforce Configuration & Implementation

We offer a clear-cut strategy to implement Salesforce solutions out of the box. After the platform setup, we configure the features and UI to make the system user-centric. We also create workflows to automate data processing and add custom functionality and design when your requirements go beyond what’s offered by default.

Platform Redesign & Upgrade

We help companies enhance their Salesforce implementations by solving performance issues and introducing upgrades via AppExchange plugins, custom-coded features and UI, or integrations with third-party software. After auditing the system, our team detects inefficiencies and finds ways to fix them and meet your needs.

Custom Apps

We use Apex, Visualforce, Heroku, Lighting Platform, and APIs to develop custom apps and contribute to your business productivity and customer experience. From tailored user interfaces and dashboards to custom-coded business logic and integrations for data sync, we use the Salesforce platform to deliver precisely fitting business software.

All the Salesforce consulting services under one roof.
Expertly delivered by Iflexion.

SALESFORCE SOLUTIONS WITH YOUR CUSTOMERS AT THE CORE

As a Salesforce consulting company, Iflexion takes a holistic approach to solving business challenges. We use our expertise to transform Salesforce’s versatile capabilities into powerful solutions in line with your goals.

Sales Management

To reinforce your sales strategies with technology, Iflexion provides full-cycle Salesforce CRM consulting and implementation. We help you leverage the Sales Cloud tools to increase your sales teams’ productivity, solve their challenges, and help them hit higher sales goals.

Marketing Automation

Our team delivers B2B and B2C marketing automation solutions on top of Salesforce to help companies engage their customers in a highly personalized way.

Service Support

We deploy Salesforce Service Cloud for you to deliver exceptional customer support across all the touchpoints. Properly configured by our team, Service Cloud can improve service agents’ productivity and CSAT scores, as well as reduce the average case resolution time.

Ecommerce

Our team delivers Salesforce Commerce solutions for unified shopping experience both online and offline. We guide B2C and B2B companies toward digital sales success by applying intelligent ecommerce tools.

SALESFORCE SERVICES FOR EVERY MATURITY STAGE

Our team’s expertise allows us to take up Salesforce implementation projects at various stages of their lifecycle. We can step in early to consult on choosing the most suitable Salesforce product, configure it to meet your business needs, and add custom functionality when out-of-the-box features are not enough. For mature implementations, we provide maintenance and user training to ensure every solution brings maximum returns.

We leverage our extensive CRM consulting experience to offer the most fitting solution at the initial stages of Salesforce implementation:

Advising on the Salesforce suite
Mapping of business objectives to Salesforce capabilities
Salesforce performance audit and optimization for existing implementations
Proof of concept (POC)

To steer clear of Salesforce implementation pitfalls, we follow a meticulous strategy that includes:

Implementation planning
Business process design in Salesforce Clouds
Salesforce configuration (user roles, security settings, workflows, reports, dashboards, etc.)
Salesforce UI design
Data migration
Salesforce integration with other systems

Iflexion’s team works to make every Salesforce project a success with the users by tailoring the platform to their precise needs through:

Requirements evaluation and customization planning
Salesforce custom development with Apex, Lighting, and Visualforce
Upgrade of Salesforce custom modules
Salesforce UI customizations
Custom workflows and rules
Custom apps and web portals

In order to connect multiple data sources to the platform, we fall on Salesforce integration tools, both ready-made and developed on purpose:

Data exchange setup to and from ERPs, ecommerce platforms, collaboration systems, etc.
Salesforce-to-cloud integration (built-in and third-party APIs)
Salesforce-to-on-premise integration (built-in and third-party APIs)
Development of custom integration modules
Customization of AppExchange integration apps

To maximize your Salesforce buy-in rates, we pitch in during the sensitive period of adoption with:

Ongoing support and system upgrades
Performance monitoring
Issue prevention, detection, and resolution
Data migration
User adoption strategy development
User training and support

Ready to succeed with Salesforce?
Business users report 30% revenue growth and 4x lower customer service costs.

Get your Salesforce solution

SALESFORCE PRODUCTS WE EXCEL AT

WHY CHOOSE IFLEXION AS YOUR SALESFORCE CONSULTING PARTNER

High-performing Solutions

We focus on innovation and deliver scalable, efficient software to contribute to your business growth.

Total Quality Assurance

We control the quality of our Salesforce solutions at every development stage.

Multi-disciplinary Team

Our team consists of Salesforce consultants, business analysts, designers, developers, and testers.

Mature Expertise

88% of our engineering force are middle and senior developers.

Worldwide Recognition

We are trusted by over 500 clients globally, including startups and Fortune 500 companies.

Proven Quality

98% of our clients highlight the exceptional quality of our solutions.

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